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Refund Policy

While the campus locations remain closed due to COVID19, all online orders are shipped with information regarding exchanges and refunds. 

Please contact BuyTheBook to inquire about your return.

Via Mail:

Returns-via-mail can be sent with original receipt to:

Mohawk College Campus Stores

c/o BuyTheBook Returns

135 Fennell Ave. W.

Hamilton, Ont.

L9C 0E5

Via Fennell Campus:

Customers can also drop off packages with original receipt using the yellow Security buzz box outside of the enttrance closest to the P2 Short-Term parking lot. These packages must clearly be labelled 'BUYTHEBOOK RETURNS' in the style pictured above.


(Click image to link to Campus Map)


All refunds and exchanges require an original receipt, your name, and phone number to process. If you have lost your receipt, we can search our systems and do a reprint for a charge of $5.  Please fill out and print the receipt lookup request form, including any Online Order info, and email to buythebook@mohawkcollege.ca - Request a receipt.


All Sale, Clearance or Discounted items are final sale



**Textbooks may not be returned after 5 weeks have elapsed from the first day of classes each semester.    

Books purchased after this time frame will be FINAL SALE - Non Returnable/Refundable.

In order to be eligible for refund textbooks must be in new condition, not defaced in any way or unwrapped, dirty or with bent spines and covers.  Re-stocking fees may apply.  

No Refund or exchange on the following:

  • Used books
  • Access Codes or
  • E-books
  • Shrink wrapped books or course materials
  • Custom courseware printed for Mohawk College 

Supplies, Clothing, Giftware, Electronics or Accessories:

An original sales receipt from the Mohawk College Campus Stores must accompany all items being returned. A full refund will be issued within 30 days of the original purchase.


  • Calculators
  • Confectionary 
  • Electronics and accessories
  • Sale or marked down merchandise

In order to be eligible for refund; supplies, clothing, and giftware must be in new unused condition. Worn, washed, opened or used items are non-refundable/exchangeable. Tags must remain on clothing.

Please Note:

All refunds are subject to the condition of the materials being returned. All publisher defects are subject to straight exchange.